Terms and Conditions
All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion. All prices are in Australian Dollar (AUD) and include GST.
REFUNDS / RETURNS POLICY
Van Diemen Quality Bulbs endeavours to deliver sound and healthy bulbs and plants of flowering size. If however there is a problem with the bulbs/plants our liability is limited to the value of the problem bulbs supplied. In the case of problems we will generally issue a credit to your account to be used in subsequent catalogues. To take up a credit owed you will need to place your next order by phone or by order form, deducting the amount of the credit. Credits cannot be taken up using the on-line ordering system, where orders are charged directly calculated on the items ordered at the time. A refund cheque may be issued if preferred by the client after consultation with us. Contact may be made through email or by telephone or fax.
Whilst Van Diemen Quality Bulbs makes every attempt to ensure the accuracy and reliability of information published on, served by and accessed via its Internet pages, the information contained therein should not be relied upon. Van Diemen Quality Bulbs, its employees and agents will not be responsible for any loss, however arising, from the use of, or reliance on any information provided in good faith.
Users should also note that Van Diemen Quality Bulbs does not endorse as to accuracy or content links on its Web pages to external Internet sites not published or maintained by it.
The information you provide is treated with respect. Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.
Van Diemen Quality Bulbs adopts the Australian National Privacy Principles in all its dealings. You may view this document by following our link to the Federal Privacy Commissioner's Web Site: Australian Federal Privacy Commission
Credit card payments through our 3rd party payment gateways (ANZ eGate & Paypal) are secured using 128-bit SSL encryption. This ensures all credit card details you send to us via the internet will be encrypted. If any other user intercepts the communication, they will only be able to view the encrypted form. This makes it impossible to be intercepted by an unauthorised party as long as your browser supports the use of encrypted data transmissions.
No credit card information is at any time stored on our site. All credit card information is handled through 3rd party payment processors (ANZ eGate and Paypal)